Dispatch
We aim to dispatch orders within 1–3 working days of payment being received (Monday to Friday, excluding bank holidays). Orders paid by bank transfer are dispatched once the money reaches our account.
We'll email you when your order is on its way, with tracking where available.
Delivery
Orders are sent by Royal Mail or a courier. Most orders arrive within 2–4 working days of dispatch. Delivery times are estimates and can be affected by the carrier, especially at busy times like Christmas.
If your order hasn't arrived within 10 working days of dispatch, please contact us and we'll look into it.
Changed your mind? 14-day returns
You can cancel your order for any reason within 14 days of receiving it.
- Tell us within 14 days by emailing [email protected] with your order number.
- Send the item back within 14 days of telling us, unused and in its original packaging where possible.
- You pay the cost of returning the item unless it's faulty or we sent the wrong thing.
- We'll refund the price of the item and the standard delivery charge within 14 days of receiving it back, to your original payment method.
We may reduce a refund if an item has been used or handled more than you'd need to check it in a shop.
Items we can't accept back (unless faulty)
- Items personalised or made to your specification.
- Sealed items that have been opened and can't be returned for hygiene reasons.
- Items that go off or expire quickly.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us at [email protected] within 30 days with your order number and a photo. We'll replace it or give you a full refund, including delivery, and cover the cost of sending it back. This doesn't affect your legal rights under the Consumer Rights Act 2015.
Returns address
Please email us before sending anything back and we'll confirm where to send it.